Play.com hit by ordering glitch

Customers of Play.com have contacted the BBC to report problems with the online retailer's ordering system.

Many customers have received e-mails from Play.com reporting the despatch of an order they did not place.

Those opening the orders found contact details, including names and addresses, for other Play.com customers.

The problem appears to be widespread with many reporting Play.com help lines were jammed as they called to find out what had happened.

Simon Hurley from Clevedon near Bristol said he woke up this morning to find more than 80 e-mails from Play.com.

"I'm a big customer of theirs but not that big," he said. "I opened up each individual e-mail and it came up with another customer's name and their order."

Although there were no credit card details visible in the e-mails, Mr Hurley said all the messages had scrambled text at the bottom that could hide some information.

"People are being told to shred documents and then you have a big company like Play.com sending out hundreds of wrong e-mails to their customers," he said.

Mr Hurley said he rang Play.com to find out more but it took a long time to get through because the lines were "jammed solid".

Once he reached someone in customer services he was told that Play.com had a "massive problem."

So far it is not clear how many Play.com customers have received other people's e-mails nor how many e-mails have been sent out.

However, in other discussion forums on the web some customers talked about how many erroneous e-mails they had received.

On some forums customers said they were told that a "system error" was behind the sending of the e-mails.

In a statement a Play.com spokesperson said: "We were alerted to an incident that appears to have affected some customers for a short period of time in the early hours of this morning, and the first thing we'd like to say is that we apologise for any inconvenience our customers have experienced as a result.

"We'd like to reassure our customers that the cause of the incident has been identified and resolved.

"We take these matters very seriously and are now investigating how this incident occurred in the first place, so that we can prevent it happening in the future."

Play.com is among the most popular online shops in the UK for DVDs. CDS, games and movies. In February 2009, Play.com was the top retailer in the National Consumer Satisfaction Index.

Reaction: US military base shootings

Thirteen people have been killed and 30 injured in a shooting at the Fort Hood military base in Texas, in an act described by President Barack Obama as "a horrific outburst of violence"

People who were at the base, or who had loved ones there, have told the BBC of their fear and despair in the moments after the attack.

Fort Hood was sealed off after the attack.

"We are saddened here and upset, and we want to go home," said a serviceman who was caught in the lockdown and who asked not be named.

He said the shooting came just before the base shut for the day at 1500 local time - Thursday being the shortest working day in the week.

"It's arranged this way so that we soldiers can spend quality time with our families," he said. "This is so terrible and frightening."

Carol, the wife of one serviceman who works at the base said she "felt sick with worry for almost an hour" as she tried in vain to reach her husband by phone.

"I can't tell you what was going through my head. I was just praying he would be okay," she said from her home in San Antonio.

"After 45 minutes of feeling so much distress, he called me. All he could say was 'I'm okay' and he put the phone down. I'm so relieved," she added.

First response

Another woman, Elizabeth, lives three blocks from the base where her husband works.

She told the BBC: "My husband came home and got his assault pack. He's on the immediate response team so he was called to get to the base as quickly as possible."

"He's clearing up now and policing the area. I can't talk to him or get hold of him.

"I heard sirens going off. I heard announcements going off - possibly for the lockdown. The sirens are mounted on poles so they are really loud."

Hard emotions

Alex, a student, said his school was placed under a "soft lockdown" for about 40 minutes.

He said teachers were instructed to lock the classroom doors, close the blinds, and keep students away from the windows.

"The students in my class were scared until we learned about the situation via the internet," he said.

"When we learnt about what was going on, I calmed down. I feel much safer now."

Local resident Wendy Park said her reaction was one of disbelief.

"I can't believe somebody would do this," she said.

"I mean, so much has happened in Fort Hood since the war started, it's hard to believe one of our own could do something like this."

But another woman, Carla Niswonger, saw the shooting as linked to the US military's operations in Iraq and Afghanistan.

"[I'm] very humbled, but yet not thoroughly surprised because of this being the largest military installation in the free world," she said.

"You know, we have a lot of people with a lot of problems from serving in Iraq, Afghanistan, Vietnam - as my husband did - and it's just hard to control our emotions sometimes."

Sharon Gregory, 48, who lives just a few roads away from Fort Worth said the community had long feared an attack.

"I kind of thought after 9/11, it was only a matter of time before there was a terrorist attack here. I almost wish it had been," she told the Texas Statesman newspaper.

Saudi TV presenters covered from head to toe

Saudi Awtan TV presenters appear with full veil.

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JEDDAH :  A new TV show that discusses issues concerning teenage girls and female university students was recently broadcast with Saudi presenters dressed in black from head to toe, the Saudi English-language Arab News reported on Thursday.

The show entitled Asrar al-Banat (Secrets of girls) is broadcast on Awtan TV, a Saudi religious channel that was first aired in August 2008 and has women broadcasters who are covered in the all-enveloping abaya and niqab.

There are over 60 religious satellite channels that are broadcast across the Middle East. The channels represent different extremes when it comes to women presenters.

Channels such as Iqraa and al-Resalah have women presenters who do not cover their faces and dress in different colors, not necessarily black. On the other hand, channels such as al-Majd have no women presenters. Awtan is perhaps one that toes the middle line by allowing women to appear but only when covered from head to toe, the Saudi daily said.

Sawsan Salah Eddin, a 26-year-old Saudi BA graduate in Media and Guidance, is the presenter of Asrar al-Banat.

Sawsan presents the show with her sister, Sarah, a specialist in blood diseases, and psychologist Nawal Dawood.

The newspaper quoted Sawsan, who is from Riyadh, as saying she has long been looking to work as a journalist and has previously tried writing for the print media. She, however, said that she found TV shows effective in conveying her message.

She said that Saad al-Obaid, the program's director, " presented the idea to me and I liked it. He gave me the main points and I’ve been preparing the discussions ever since,” she said.

“Basically, this is my hijab and I don’t wear it because of the channel. The channel is an Islamic one and has a rule that I appear in full hijab,” Sawsan said.

Sawsan, who is appearing on TV for the first time, said she was initially anxious. Her family has, however, been supportive, particularly since “people will not see me” and the program reaches out to young women.

Speaking about a woman who criticized her appearance on TV Sawsan questioned why would people criticize her while she is in full hijab and leave other women who appear in improper dresses on various channels.

Asrar Al-Banat, which discusses different issues relating to teenage girls, is aired weekly and receives live phone calls from viewers.

US Army base shooting leaves at least 12 dead. Report

Washington:  At least one gunman opened fire on a US Army base in Texas on Thursday, killing 11 people before being shot and killed by police, authorities said.

An additional 31 people were wounded in the incident at Fort Hood and were being treated in nearby hospitals, Lieutenant General Robert Cone, the base commander, said. The dead gunman was a soldier and was armed with two handguns, he said.

'It's a terrible tragedy. It's stunning,' Cone said.

Two other soldiers were in custody and being questioned for possible involvement in the shootings, he said. There were eyewitness accounts of a a second or third shooter, he added.

Cone could not say what the motive was behind the attack that took place in a readiness centre, where soldiers are processed and medically examined before deploying to battle.

'We don't know that right now,' he said. 'This is all under investigation.'

One of the deceased victims was a civilian police officer on the base, Cone said.

The base, the largest US military installation in the world, was immediately placed on lockdown and traffic into and out of the base was closed, Cone said. A message on the Fort Hood website said: 'Effective immediately Fort Hood is closed' and ordered all commanders to account for personnel.

Fort Hood, which lies about 95 kilometres north of Texas's capital city Austin, houses several units that have been deployed to the wars in Iraq and Afghanistan.

More than 40,000 soldiers and their families live on the base.

US President Barack Obama broke from his planned remarks at a Native American conference in Washington, calling the attack 'tragic' and a 'a horrific outburst of violence.'

'It's difficult enough when we lose these brave Americans in battles overseas,' he said. 'It is horrifying that they should come under fire on an Army base in the United States.'

Yemen denies Saudi air strike targeted its soil

SANAA/RIYADH :  A Yemeni Defense Ministry official denied on Thursday that Saudi forces had struck targets inside Yemen, after Shiite rebels launched a cross-border attack into Saudi Arabia earlier this week.

"Saudi Arabia did not hit targets in Yemen," the official told Reuters, but declined to give further comment on reports that the kingdom's air force had attacked rebel positions.

A Saudi government adviser said earlier on Thursday that the kingdom had launched heavy air strikes on rebel camps on the border region of Jabal al-Dukhan and moved ground troops nearer the border against them after they killed a Saudi border guard and wounded 11 others on Tuesday.